Okay, let’s ignore the poor grammar, punctuation and spelling. That’s tough stuff for the illiterates that work as Customer Service Reps at crucial.com. Technically, they’re full of crap. My response:
I hate that they’re treating me like this. I am incredibly loyal to the companies I use and the fact that they are acting like this was my fault rather than stepping up and acknowledging that it’s possible that there was an issue on their end just makes me crazy. It’s horribly short sighted. I’m going to continue to blog and post about this so that as many people as possible know that crucial.com will screw you if it might cost them a few bucks – if they had handled this right, they would have gotten so much more than $200 worth of business from me in the future.
Now, I’m all about not only not giving them my business, but letting as many of my geek friends as possible know about this and discouraging them, and the people that they all provide tech support to (cause we all help out our friends & families with their computers) so that it’s a more substantial hit. I know it won’t be significant, but it certainly will be more than the $200 they’re fighting with me about.