Crucial.com accuses me of mucking with their memory

I am pissed off. I have written to consumerist.com about this. Here is the email I received from crucial about this memory:

Hello,

Thank you for contacting us. Our lab did receive the module in and has done testing on the modules.  It has been determined that the modules could not have been sent out with the black chips that far off the memory board.  The reason a module would not be sent out in that condition is they could not fit into the system that does the labeling.

At this time I have spoken to my supervisor and he advised that we can either issue a refund on the modules for you or issue a Crucial in-store credit for the cost of the modules. Please let me know what you would like to do.

My response (which I also sent to some executives I looked up on the Interwebs):

What do you mean could not have been sent out this way? Is it possible that this happened somehow during shipping?

Do you think I somehow moved them? Why would someone do that? What would I possibly have to gain? I have a long relationship with crucial.com (originally under zzz@yyyyy.com and lately under ttttt@gmail.com) and have referred a lot of people to use crucial over the years. I have received excellent customer service in the past and have always been really happy with your company.

My motherboard is dead because I put defective memory that I received into my computer. Regardless of whether that memory was defective when it shipped or became defective during shipping, this was a crucial error and I should not be left hanging as a result.

I expect to be reimbursed (not a credit) for not only the memory I have returned but also to replace the motherboard in my computer. I am a well respected member of many online and offline technical communities, am a longtime Microsoft employee, and have been a good customer of yours for many years. Your company should do the right thing.