crucial

Just got off the phone with support engineer from crucial.com. I directed her to take a look at the pix of the memory that fried my machine here. She immediately put me on hold and went to talk to someone else (teehee). Later, she said “yes, that memory doesn’t look good at all”, which I’m considering the understatement of the day.

They asked me to send the memory back for “analysis” and then we can discuss how to resolve the problem.

I’m going to keep blogging about this so you know how crucial.com handles this issue. I will say that I have happily used them for many years and the one time I had some memory go bad (quite a while after I had purchased it), they quickly sent replacement memory, which impressed me a lot.

I’m hoping that they handle this situation in a similar quick and appropriate way, although obviously this is a much more expensive deal as my entire motherboard is dead, thereby making my desktop a large paperweight. I’ll let you know!